At Necklace for a Friend, we understand that sometimes plans change, and you may need to cancel or adjust your order. That’s why we offer a generous 4-hour grace period after your purchase is confirmed, giving you peace of mind and the flexibility to make any necessary changes. If you find that you need to cancel or modify your order during this window, all it takes is a quick visit to our “Contact Us” page. There, you can create a support ticket, or if you prefer more direct assistance, feel free to reach out to our dedicated customer support team, who will be happy to assist you. We strive to make this process as smooth and seamless as possible.

However, it’s important to keep in mind that after this 4-hour grace period has passed, your order will move into the processing phase, and unfortunately, we will no longer be able to accommodate requests for cancellation or modification. We know this might be disappointing, but our goal is to ensure your order reaches you as quickly and efficiently as possible, which is why timely changes are critical.

Speaking of timely, let’s talk about your delivery address—one of the most important details in making sure your order arrives safely. At Necklace for a Friend, we take great care in processing and shipping your items, but it’s essential that you double-check and verify the accuracy of your delivery information before finalizing your order. As the customer, you hold the responsibility of ensuring that the address provided is correct. This includes details like the street name, apartment or suite numbers, and even the postal code. Unfortunately, if the address is incomplete or incorrect, we are unable to take responsibility for any items that fail to reach their intended recipient. Once your order has left our hands and is on its way, we are unable to reroute packages, so a quick review upfront will help prevent any delays or issues with delivery.

We encourage you to take that extra moment to double-check everything before hitting “confirm.” After all, your necklace deserves a smooth journey from Necklace for a Friend to you or your loved one! Rest assured, when the correct information is provided, we’ll ensure your purchase is handled with the utmost care, just as we handle every step of the process at Necklace for a Friend.